United Airlines is one of the largest and most well-established airlines in the world, renowned for its extensive global network, exceptional service, and commitment to passenger satisfaction. As part of its global operations, United Airlines maintains a prominent presence in Europe, including a strategically located office in Brussels, Belgium. The United Airlines Brussels Office plays a critical role in supporting operations throughout Europe and offering direct assistance to customers in the region.
The United Airlines Brussels Office is located within the premises of Brussels Airport (Zaventem), one of the busiest and most important international gateways in Belgium and the broader European Union. The airport is situated approximately 12 kilometers northeast of Brussels city center, making it easily accessible via public transport, taxi, and private car. The office’s location within the airport ensures convenient access for passengers flying with United or needing customer support related to their travel.
Brussels Airport is well-connected by train and bus services. The airport train station is located below the terminal, with frequent services to and from Brussels Central Station, offering a direct and convenient route to reach the United Airlines office. Additionally, the airport offers parking facilities, which can be useful for travelers planning longer visits or seeking in-person assistance.
The United Airlines Brussels Office generally operates during standard business hours, often aligning with the schedule of incoming and outgoing United Airlines flights. Typical office hours range from 9:00 AM to 5:00 PM, Monday through Friday, excluding public holidays. However, operational hours may vary depending on flight schedules and peak travel seasons.
The staff at the Brussels office are multilingual, commonly speaking English, Dutch, French, and German, reflecting Belgium’s multilingual culture and the international nature of United’s customer base. This ensures effective communication and high-quality customer service for travelers from different parts of the world.
The United Airlines Brussels Office offers a broad range of services designed to support both leisure and business travelers. These services include, but are not limited to:
Travelers can visit the office to book new flights, make changes to existing reservations, or inquire about flight schedules and availability. Whether it’s a domestic U.S. route or a long-haul international journey, United Airlines representatives assist customers in finding the best travel options based on their preferences and budget.
Passengers who prefer to handle their travel plans in person can take advantage of ticketing services offered at the Brussels Office. This includes rebooking, cancellations, upgrades, and issuing paper tickets when necessary. Special assistance is also available for complex itineraries and corporate travel arrangements.
Although most passengers check in online or at airport kiosks, the Brussels Office can assist with special check-in cases. They also handle baggage inquiries such as delayed, lost, or damaged luggage. In case of any baggage issues, the office helps travelers file reports and track their belongings.
United Airlines’ frequent flyer program, MileagePlus, is one of the most popular loyalty programs globally. The Brussels office offers support related to MileagePlus memberships, including enrolling new members, updating account details, redeeming miles for upgrades or flights, and resolving any mileage credit issues.
Businesses and organizations planning group travel can receive tailored assistance from the Brussels Office. United Airlines offers special group fares, flexible booking options, and dedicated support for conferences, delegations, and incentive trips. The office also supports corporate clients managing travel for employees or executives.